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    FAQs


    CONTACT US

    HOW DO I CONTACT CALPAK?

    Please contact us through our contact page.  

    SHIPPING

    WHERE DOES CALPAK SHIP TO?

    CALPAK currently ships to the Continental United States.  If you would like to order an item to be shipped to Alaska, Hawaii, or internationally, please contact us for additional options.

    HOW MUCH DOES SHIPPING COST?

    Ground shipping is currently free for all orders!

    HOW LONG DOES SHIPPING TAKE?

    Please allow for up to 2 business days for orders to be processed.  

    Once an order is processed, ground shipping can take between one to six business days from the date the item is shipped.  

    You will receive an email with shipping updates and order tracking information.

    CAN I GET EXPEDITED SHIPPING?

    Expedited shipping is not available at this time.  

    DO YOU SHIP TO P.O. BOXES?

    No, we are not able to deliver to P.O. boxes.

    PRODUCT AVAILABILITY

    DO YOU SELL INDIVIDUAL PIECES?

    We are working on getting more collections available for sale individually.  Please feel free to contact us about specific collections.  

    However, if it is not available individually on our site, it is not available for sale individually at this time. 

      WARRANTY & RETURNS

      DO YOU HAVE A WARRANTY?

      Yes, please take a look at our Product Guarantee or contact us for more information on specific products.

      HOW DO I RETURN MY ITEM?

      Please refer to our return policy here.

      LOCKS

      I FORGOT MY LOCK COMBINATION OR IT WAS ALREADY SET WHEN I RECEIVED IT.  HOW DO I RESET MY LOCK?

      Please contact us at warranty@calpaks.com with a photo of your lock.  Please allow for up to two business days for a response.  

      If it's very urgent, you can try checking all the combinations between 0-0-0 and 9-9-9.  It should take a few minutes to check all the combinations.

      HOW DO I SET MY LOCK?

      Please see lock instructions here.

      HOW DO I GET A KEY FOR MY LOCK?

      TSA approved locks have keyholes, but keys are provided to TSA staff only.

      If your product came with keys originally, please contact us at warranty@calpaks.com with a photo of your lock.  

      WHAT ARE TSA LOCKS?

      TSA (Transportation Security Administration) in the US may open checked luggage as part of their security screening process.  If your luggage is locked with a non-TSA approved lock, the lock or your luggage may be broken open.  If your luggage is locked with a TSA approved lock, TSA staff will open the lock using their keys and re-lock your luggage.  Only TSA staff have access to keys to TSA approved locks.