UPDATED: NOVEMBER 20, 2015
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
We collect information that you voluntarily give us via email or other direct contact from you when you visit our website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. As a result, you might supply us with such information as your name, address, phone number, email address, financial and debit or credit card information, and personal shopping and product preferences. We maintain a record of your product interests and the purchases you make online and also collect information about the device you use to access our website such as your computer's IP address, your browser type, your operating system, and other technical information.WE WILL NOT SELL OR RENT THE INFORMATION COLLECTED ON THIS SITE TO THIRD PARTIES FOR ANY REASON.
We may share your personal information with third parties with whom we have contracted to perform services on our behalf, for example for product and service fulfillment or for marketing purposes. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested and authorized us to do so.
We will use your information to respond to you regarding the reason you contacted us, process and fulfill your order, including to send you emails to confirm your order status and shipment, to help us address problems with and improve our products and services, and to analyze trends and statistics.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.
In the unlikely event of a sale or merger of our business, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only authorized employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
Our store is hosted on Shopify Inc. They provide us with the online e-comerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In order to use this website, a user may first complete a registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.ORDERS
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.COOKIES AND OTHER TRACKING TECHNOLOGIES
We use “cookies” and pixel tags and other tracking technologies on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able access some features on our website.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, your interaction with our products and services, and other actions you take in connection with the website and our online ads. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites.
Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We may combine the information we collect through these technologies with other information we have collected from and about you and use it as described in this policy.
We do not respond to 'do not track' signals or similar mechanisms. Third party service providers keep track of your browsing activities on our website, which enable us to target advertising based on your browsing history and preferences.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.LINKS
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.THIRD PARTY SERVICES
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.CHILDREN'S PRIVACY
Children are not eligible to use our website. We ask that minors (under the age of 18) only use our website in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves. The Children’s Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13. If we learn that a child under the age of 13 has provided personally identifiable information to this site, we will promptly remove such information from our files.
California Pak Customer Service
1700 S. Wilmington Ave.
Compton, CA 90220